Terms

Terms and conditions

General

Check-in is possible after 3:00 pm on the arrival date.

Check-out is before 10:00 am on the departure date.

No pets are allowed and smoking is not permitted inside the cottages.

Payment

Payment for your booking may be made in advance by bank transfer or cash on arrival.

If making a bank transfer, payment should be received at least three days before your due arrival date. Bank details will be provided in the booking confirmation email.

We do not have card payment facilities and there is no cash machine (ATM) on the peninsula.

Cancellation

Should you have to cancel your stay please give us as much notice as possible so we can take other bookings. We will refund any advanced payments in full if we get sufficient warning.

If you cancel within 24 hours of your due arrival date, there will be a $50 late cancellation fee.

COVID-19

For your protection we have extra cleaning measures in place in our cottages. We are also fully-vaccinated to reduce the risk of getting and spreading the virus.

We request that our guests who are eligible for vaccination are fully-vaccinated against COVID-19 as we believe this is the best way to minimise the transmission and effects of the virus and to keep everyone safe.  Proof of vaccination may be requested.

You must cancel your visit if you or any of the other guests have COVID-19 like symptoms or test positive to COVID-19 within 2 weeks prior to your visit. If the cancellation is due to a COVID-19 related incident (for example a further lockdown or sickness) there will be no cancellation fee charged.

During your stay we request that you follow good hygiene practices, maintain a safe distance and/or wear a mask.  We provide hand-sanitiser and have masks available. If you become unwell with COVID symptoms whilst staying in one of our cottages phone the COVID Healthline and advise us by phone or text.  Please keep your distance!

Privacy

The details you are asked to provide when making a booking are used only to confirm and process your stay at Fantail Lodge. We will not share nor sell these details to any third parties.

This website makes use of cookies to anonymously track how people use our website and how to improve our services. While browsing the website your personal data is not stored nor shared with third parties.